Due to the fact that Aligner Therapy is not an exact science, the smile makeover final outcome is based on several factors including but not limited to customer’s biology, pre-and post-therapy care and your compliance of and adherence to the instructions to be followed during and after the initiation and/or completion of the recommended therapy.
Accordingly, it is stipulated that once you have made the payment for your Aligner Kit/ Aligner therapy, you agree and undertake that you shall not thereafter be eligible to claim for refund of any money paid and tendered by you save and except and only in case of rejection of your case by Hontistry™.
Notwithstanding anything mentioned to the contrary hereinabove, it is clarified and explicitly agreed and confirmed by you that you shall not be eligible nor be entitled to claim for any refund including but not limited to the following cases:
- If you did not or have not complied with instructions/guidelines or failed to share all records and updates with the Hontistry™ team and have not ensured complete tracking of the plan as advised in the guidelines;
- if six weeks have elapsed after the conclusion of the Aligner therapy and you have had any therapy or procedure done at any clinic outside Hontistry™ partner network.
- If in the middle of the Aligner therapy you have relocated to another city and if there is no Hontistry™ partner clinic in the city where you relocate, therapy will only be given/available for you in/at the closest Hontistry™ partner clinics and you will be liable to bear the costs/charges for external specialist on your own account and cannot claim or be entitled to claim the same from Hontistry™.
- Like any teeth alignment procedure which is dependent on various factors, alignment of teeth can still change after the smile makeover plan is completed, for which you shall not be eligible for a refund.
- If any therapy or procedure is availed/undertaken at any clinic outside Hontistry™ partner network during the term/tenure of the smile makeover plan.
Subject to the above, you also agree and confirm that the management has the absolute right to review the eligibility of any refund request based on its own assessment of all facts, circumstances & customer-provided records and reserves full and complete right to approve or reject any claims of refund and also reserves its sole right to grant/approve a partial or full refund or none at all as shall be applicable in accordance to the facts and circumstances on a case-to-case basis.
You further agree that disputes, if any, are subject to exclusive jurisdiction of Mumbai courts, where the company has its registered office.
You understand, agree and confirm that in case of any payment made by availing 3rd party loans/ EMI’s the refund shall be made subject to any deduction as applicable and agreed between the customer and such third parties as per their terms and conditions.
Further any refund will be subjected to any or all applicable deductions on account of payment gateway charges, delivery and /or any other service charges as may apply.
Furthermore, any payment received from you that is in addition to the charges of the smile makeover plan for Consultations x-rays, scans, diagnosis etc are not eligible for refund and will be subject/liable to be deducted from any eligible refund.
Mode of Refund & Timeline
The refund amount shall be credited to the predesignated bank account within a period of 15 to 30 business days from the date of the approval of the refund granted. Alternatively, you may be eligible for availing a credit note/voucher of the amount to be used in any other therapy or service with our partner concerns.
Refund Policy On Other Products Being Sold On Our Website
Refunds will be available only if the product has arrived in a damaged condition. You will need to send pictures of the damaged product to us on the below given email id. We shall arrange for replacement or refund based on your request. The old product will need to be sent back to us at the same billing address via a return courier before we can initiate your refund or replacement request. Cost of return courier will also be refunded based on pre agreed charges.
Typical response to your email to us is 2 days. We shall initiate refund or ship a replacement within 7 days of receiving the old product back.
For any refund requests and clarifications please address an email at firstname.lastname@example.org